AI Assistant FAQ for Hospitality
Comprehensive answers about Bespokely's AI assistants for hotels, restaurants, and hospitality businesses. Get instant answers about features, implementation, pricing, and ROI.
Quick Navigation
General Questions About Bespokely
What is Bespokely?
Bespokely is an AI assistant platform designed specifically for hospitality businesses like hotels, restaurants, and tourism companies. Our AI assistants handle customer inquiries, bookings, and support 24/7 across multiple channels including WhatsApp, phone, website, and branded mobile apps. We help fix staffing gaps, answer every question, and increase sales through automated customer service.
How does Bespokely fix staffing gaps in hospitality?
Bespokely's AI assistants work 24/7 to handle routine customer inquiries, bookings, and support requests that would normally require human staff. This allows your team to focus on high-value tasks while ensuring guests always receive immediate responses, effectively reducing the need for additional staff during peak times or overnight shifts.
How does Bespokely help control labor costs while protecting service scores?
Bespokely reduces labor costs by automating routine tasks and providing 24/7 coverage without additional staff. Our AI handles up to 80% of common guest inquiries, shortens response times, and provides managers with visibility across properties. This maintains high service scores while optimizing staffing levels through automated scheduling and predictive analytics.
What kind of ROI can hotels expect from Bespokely?
Hotels typically see significant returns within 30 days:
- 30-50% reduction in response times
- 40% decrease in routine staff workload
- Improved guest satisfaction scores
- Significant labor cost savings while maintaining service quality
Features & Capabilities
What is the unified guest inbox feature?
The unified guest inbox consolidates all guest communications from WhatsApp, SMS, web chat, and QR code inquiries into one centralized dashboard. Messages are automatically tagged by category (Housekeeping, Reservations, F&B, Maintenance, Billing) so nothing gets missed, and staff can see the complete guest conversation history across all channels.
How does Bespokely's smart escalation work?
Our AI handles routine requests automatically and intelligently escalates complex issues to the right team member. Maintenance requests go to engineering, billing questions to accounting, and VIP requests to management. The system learns from your workflows and ensures 24/7 automation while maintaining human oversight for complex situations.
How does Bespokely's voice assistant work for hotels?
Our voice assistant answers phone calls in 100+ languages, handles automated reservations, provides instant information about amenities and services, and escalates to staff when needed. Guests can call anytime and get immediate, accurate responses about room availability, hotel policies, local attractions, and services without waiting for staff.
Can Bespokely integrate with WhatsApp for guest communication?
Yes, Bespokely provides native WhatsApp integration allowing guests to message your hotel directly. The AI responds instantly in 100+ languages, handles booking inquiries, provides information, and seamlessly hands off complex requests to staff. All WhatsApp conversations appear in your unified inbox alongside other channels.
What analytics and reporting does Bespokely provide?
Bespokely provides comprehensive analytics including:
- Service volume by hour and property
- Response times and staff performance metrics
- Top request types and trending issues
- Exportable reports for GMs and owners
- Real-time dashboards for operations
- Data-driven insights for SLA optimization
Implementation & Technical
How long does it take to implement Bespokely?
Implementation typically takes 2-4 weeks depending on your property size and integration requirements:
- Week 1: Setup and configuration
- Week 2: Staff training and testing
- Week 3-4: Gradual rollout and optimization
- Ongoing: Dedicated support and monitoring
Most hotels see immediate benefits within the first week of deployment.
What languages does Bespokely support?
Bespokely supports 100+ languages with real-time translation and culturally-aware responses. Our AI automatically detects guest language preferences and responds appropriately, ensuring international guests receive the same quality service as local guests. Popular languages include English, Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, and Arabic.
Is Bespokely secure and compliant with hospitality regulations?
Yes, security and compliance are our top priorities:
- Enterprise-grade encryption for all data
- GDPR and CCPA compliance for data protection
- SOC 2 compliance for security standards
- Secure payment processing with PCI compliance
- Audit trails for all guest interactions
- Bank-level security for data protection
Pricing & ROI
How much does Bespokely cost?
Bespokely offers flexible pricing plans based on your needs:
- Small Properties: Starting at $299/month
- Medium Hotels: Scales with room count and features
- Large Resorts: Custom enterprise pricing
- Hotel Chains: Volume discounts available
Contact us for a personalized quote and ROI analysis based on your specific property and requirements.
How is Bespokely different from generic chatbots?
Unlike generic chatbots, Bespokely is built specifically for hospitality:
- Hospitality-specific workflows and understanding
- PMS integration for real-time room availability
- Payment processing for bookings and services
- Department routing (housekeeping, F&B, maintenance)
- Industry training data and guest service best practices
- Branded experience matching your hotel's voice
Can Bespokely replace human staff entirely?
No, Bespokely is designed to augment human staff, not replace them. Our AI handles routine inquiries and administrative tasks, allowing your team to focus on high-touch guest experiences, complex problem-solving, and personal service that creates memorable stays. The goal is to make your staff more efficient and effective, not eliminate jobs. Think of it as giving your team a 24/7 assistant that never sleeps.
Ready to Transform Your Guest Experience?
Get a personalized demo and see how Bespokely can help your hospitality business.
Schedule Your Demo